Amending an Order
You can amend an order after it is accepted by the customer but before it has reached fulfillment. Amending an order creates a new version of the order to make and track changes and a reference to the previous version. The previous version of the order and order line items are "Superseded," once the work-in-progress (In Amendment) changes are confirmed on "Accept" of the "In Amendment" order.
You can make the following changes when you amend an In-Flight order:
- Change the start date or end date of subscription on one or more order line items that are in "Pending," "In Fulfillment," or "Partially Fulfilled" status.
- Make subscription date changes on the standalone item, bundles, and multiple charge line items.
- Cancel or add new line items, and change their quantities, pricing, and discounts.
The change in subscription start and/or end date will recalculate the price for the line item or bundle after the changes are applied.
The changes to the order line items are also reflected in the corresponding assets. When In-Flight Order Changes is enabled, assets are only created on activation of the order line item.
Any order configured directly or generated from a quote, agreement, or E-Commerce can be amended.
To change order line item quantities, the field "Is Quantity Modifiable" must enabled at the line item level for product configuration.
The following diagram demonstrates the In-Flight Order Changes workflow.
If you do not see the Amend Order button then In-Flight Order changes may not have been configured for your product. You or an administrator must complete the proper configuration to continue. Refer to the topic Configuring In-Flight Order Changes and Cancellation in the Order Management for Administrators.
