Splitting an Order
This feature allows you to divide an existing order (parent order) into multiple orders (child orders) during the provisioning process. You can split any large order that was created from a Quote, Agreement, or Direct order that has not been amended.
Using this feature you can:
- Split the order on the initiation of acceptance based on customer needs.
- Split the order post creation and before activation using a select set of criteria.
- Split the order before it is activated and track the original order id on the split order.
- Split the order manually by selecting the order lines.
- Amend or cancel the orders that have been split.
Consider the following scenarios when deciding to split an order:
- You have a requirement for handling orders comprising different products.
- Splitting the order based on product availability and delivery timeline.
- Splitting the order to expedite the provisioning process.
Use one of the following methods to perform an order split:
- Manual Split: You can perform the manual split only through API. For more information, refer to the Splitting an Order using API topic in Order Management for SOAP API Developers.
-
Auto Split on Accept: To automate the order split
using the criteria on order acceptance. You can perform split automation using one of
the following criteria.
- Using Global Criteria
- Using Select workflow Level Criteria
- Order Workflow Ruleset
Note:
-
When the order is split, all its child orders should have the same status as the parent order. For example, If the order with the status 'pending' is split, then all its child orders are created with 'pending' status.
- When the order is split using criteria fields, the status of the parent order is updated to 'Superseded'.
