Approving a Request
Based on the Approval Process configuration, if an approval request is initiated and you are the assigned approver for the request, you receive an approval notification or an email. You can choose to approve the request using your Salesforce org credentials or from the mail itself. You can approve and reject multiple requests for complex processes.
Approving a request from Salesforce: Log in to your Salesforce org and from the Approval Requests tab, you can choose to approve or reject an individual request. You can also choose to approve a single request at a time.
- Use the Approve/Reject keywords in the very first line of the body
- Add comment in the immediate second line
- End comments with a blank line.
Queue email addresses cannot be used for notifications. If the queue's Send Email to Members box is unchecked, the current user's email (not a queue email address) is used for notifications . This is due to Salesforce limitations that we cannot bypass.
