Continue Pending Approvals on a Reject
This feature enables you to continue approval processes, even if an approver rejects the approval request. Previously, if a specific approval request resulted in a rejection, the entire process would halt.
Before configuring Continue Pending Approvals on a Reject, learn the behavior of Continue Approval Policy on a Reject, as both settings are mutually dependent.
Continue Pending Approvals on a Reject Scenario
In a typical three-step approval process, where the third step is dependent on the previous two steps, rejecting an approval request doesn't negatively impact the remaining steps. In this instance, the approval process continues as if the initial approval request were approved.
|
Approval Step |
Approver |
Status (with Continue Pending Approvals setting selected) |
Status (without Continue Pending Approvals Setting selected) |
|---|---|---|---|
|
Sales Level 1 |
Deal Desk |
Rejected |
Rejected |
|
Sales Level 2 |
Regional VP Sales |
Assigned |
Canceled |
|
Executive sign-off (depends on previous two steps) |
SVP Sales |
Not Submitted |
Canceled |
|
Approval Status record |
Pending Approval |
Rejected |
Use Case
There are four sub-process steps (A, B, C, and D), each with one approver only. Sub-process steps C and D depend on A and B.
-
If the first approver rejects (step A), the second approval request (step B) moves to the Assigned status, but the third and fourth requests move to the Canceled status.
-
If the first approver approves (step A) and the second approval request (step B) is rejected, then the third and fourth requests move to the Canceled status.
Step dependency is honored when there is one approver in the sub-process.
To set Continue Pending Approvals on a Reject
-
Select Continue Pending Approvals on a Reject and save
the approval process.
By default, this option is not selected.
|
Selected |
|
|
Cleared |
|
Returning to the approval process later to change the option will impact new approval processes but will not change the behavior of in-flight processes.
