Use Case: Terminating Assets When Billing Management is Installed
- The fields displayed during termination depend on how your administrator has configured the Asset Termination Fields setting. For more information, see Configuring Installed Products Settings.
- CPQ enables you to edit selected fields on a cancelled line, based on the configured Editable Fields For Cancelled Lines. You can edit the end date on the cancelled line and reprice the cart to calculate the net price. You can also edit a custom currency field to pass credit amounts to downstream applications through the proposal or order. Apart from the fields you selected, the remaining fields are read-only fields. You cannot edit sensitive managed package fields such as list price related currency fields. For more information, see Configuring Installed Products Settings.
- The values you edit at the bundle level cascade to the associated option lines.
- The end date of a cancelled bundled header line overrides any change to the end date at the option level.
- If a particular field is read-only at the bundle level, the field is read-only at the option line level also in the Cart.
- When the Conga Billing package is installed, it is recommended to display the Confirm Termination page instead of the Confirm Termination pop-up. In Display Column Settings for the Display TypeAsset Termination, select all billing fields required. For more information, see Configuring Display Columns Settings.
- Since Conga Billing is installed, Selling term method is Billing Preference instead of Calendar. And the Billing Preference record is present in Quote.
If you have the Conga Billing package installed in your org, the billing impact is shown while terminating an asset. During billing, CPQ determines the refund value from the Cancellation Date captured in the asset and refunds to the customer accordingly. For more information, see Billing Concepts.
If Conga Billing is not installed, the system calculates the values based on the calendar dates. For more information, see Terminating an Asset.
Business Scenario
This use case provides an example of how to terminate an asset and calculate the billing impact when Conga Billing is installed in the org.
A sales representative at a software licensing company manages subscriptions for enterprise customers. The company uses Conga CPQ with the Conga Billing package installed to handle recurring billing for subscription products. A customer requests early termination of an active subscription before the contracted end date. The sales representative must initiate the termination in CPQ so that the system calculates the prorated refund owed to the customer based on the cancellation date, and the billing impact is visible before the termination is confirmed. When the asset is selected for cancellation, the full billing breakdown, including original billing amounts, projected amounts after termination, and the difference representing the credit or charge to the customer is displayed.
- Select the assets that you want to cancel and click Terminate. The Confirm Termination page is displayed.
- Click Confirm and go to the Cart. Review the following fields and their values.
- Net Price
- Line Status
- Selling Term
- End Date
- Delta Price
- For an Asset Line Item, AssetStatus changes to Cancelled and DeltaPrice contains the new values.
- For an Order Line Item, Line Status changes to Cancelled and Delta Price contains the new values.
After the assets are cancelled, CPQ selects the Inactive flag for the asset line items with Cancelled status so that these asset line items do not show on the Cart for the successive ABO actions.
To check the status of your assets, the Approval Stage of the Quote/Proposal must be Accepted. To view the assets, select the account of the proposal and navigate to Asset Line Items (Sold To) related list.
A new entry is also made in the Asset Transaction History related list. For more information, see Asset Transaction History.