Conga Product Documentation

Welcome to the new doc site. Some of your old bookmarks will no longer work. Please use the search bar to find your desired topic.

Show Page Sections

download

Your Conga Session has Expired

Users receive the following error message when launching Composer: "Invalid Session or your session has expired. (Lock IPs may be enabled.)" This error occurs when the "Lock IP Address" setting is enabled or when launching a non-OAuth button in Lightning.

What to Do

  • Disable the "Lock IP Address" setting for hosted AppExchange applications.
    1. Navigate to Salesforce Setup > Administration Setup > Security Controls > Session Settings.
    2. Ensure that the "Lock sessions to the IP address from which they originated" field is NOT checked.
    3. Click Save.
  • Convert your non-OAuth buttons to OAuth buttons for Lightning.
  • You must RESTART all instances of the browser for the setting to take effect.