Conga Product Documentation

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28 Cannot Add a Service Procut to the Cart

Error

The Failed to reprice.: Attempt to de-reference a null object error is displayed on the Service Catalog page after you add the first service product to the cart.

Cause

This happens when the value of the Service Price Distribution Method setting is wrong.

What to do

Perform the following steps to resolve the error:

  1. Go to Develop > Setup > Custom Settings > Config System Properties.
  2. Click Manage. Edit System Properties.
  3. Change the value of the Service Price Distribution Method setting to Allocate.