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64 Cannot Perform Any Action in Console

Error

The error Error: sforce.one.navigateToSObject(recordId, view) - RecordID is a required parameter and must be either 15 or 18 characters long. is displayed in console while performing any action in CPQ.

Cause

This happens when there is a / (slash) in the instance URL.

What to do

Perform the following steps to resolve the error:

  1. Go to Setup > Develop > Custom Settings > Config System Properties.
  2. In Instance Url, remove the last / (slash).